Refund & Shipping Policies

Overview

Due to the perishable nature of our baked goods, we do not offer refunds or accept returns once products have been shipped. All sales are final.

Product Freshness & Natural Ingredients

We are committed to using only natural ingredients with no artificial preservatives, colors, or additives. Due to this:

• Each box has a clearly marked “Best By” date
• Cookies should be consumed or frozen by this date for optimal quality
• Because we use no preservatives, our natural ingredients mean a shorter shelf life than commercial cookies

Shipping Issues

If your package is lost or damaged during transit:

1. Contact us within 48 hours of the expected delivery date
2. Provide your order number and shipping tracking information
3. You will need to file a claim directly with the shipping carrier
4. We will provide necessary documentation to support your claim

Quality Commitment

We take great pride in our products and carefully package each order to ensure freshness during transit. All items are:

• Individually heat sealed for freshness and protection
• Carefully inspected before packaging
• Securely wrapped for shipping
• Handled according to food safety guidelines

Exceptions

In the rare event that you receive clearly damaged or incorrect items, please:

1. Take photos of the damaged package and contents
2. Contact us within 24 hours of delivery
3. Include your order number and photos in your communication
4. Do not consume any damaged products